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Delivery
An item is missing from my shipment.
  Click the "My Account" link at the top right hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact Customer Service for assistance.
Do you ship to my country?
  Please create an account by clicking the "My Account" link at the top right-hand side of our site.  During signup we'll ask for your shipping address details including country.  If your country is not in the dropdown menu of available countries, unfortunately we cannot ship to your country.
How do I track my order?
  Click the "My Account" link at the top right hand side of our site to track your order.
I need to return my order.
  All sales are final on software products.

We want our customers to be satisfied with the products and services they receive. If you are unsatisfied with what you have purchased or the service you have received, please contact Customer Service.
I received the wrong product.
  If you feel that you have received or downloaded the wrong product, please contact Customer Service within 24 hours of receiving or downloading the product.
My order never arrived.
  Click the "My Account" link at the top right-hand side of our site to track your order status. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, check with the shipper to confirm that your packages were delivered. If your packages show a status of "delivered", please contact Customer Service for assistance.

 After you place your order, you should have received an email to confirm that we received your order. You may need to check your Junk folder to ensure this email wasn’t treated as SPAM. If you did not receive a confirmation email within 1 hour, please contact our Customer Service Team.

For approved downloadable orders, you should have received an email to the email address associated with the order providing instructions for downloading and registering your software. You may need to check your Junk folder to ensure this email wasn’t treated as SPAM.