Return to Customer Service Index
|How do I change quantities or cancel an order?|
|Click the "My Account" link at the top right hand side of our site to view orders you have placed. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable.|
|How much is my shipping?|
|If required, shipping is automatically calculated prior to submitting your payment information. Simply add items to your cart and proceed to the Checkout page where you will be offered Shipping Method choices and their prices. There are no shipping costs for software that is downloaded.|
|What are my payment choices?|
During the checkout process you may choose payment options of major credit cards, PayPal and Purchase Orders. Prior to submitting your order, all Purchase Orders need to be coordinated with customer service.
Please note that we will not send download information or ship your order until we receive payment and signed License Agreements, if applicable. All Blast Design Software requires a signed license agreement.
|When will my order ship?|
|After you place your order, you will receive an email to confirm that we received your order. You may need to check your Junk folder to ensure this email wasn’t treated as SPAM. If you do not receive a confirmation email within 1 hour, please contact our Customer Service Team.
Standard software delivery is via download. To request shipping, contact Customer Service.
For approved downloadable orders, you should receive an email to the email address associated with the order that provides instructions for downloading and registering your software. You may need to check your Junk folder to ensure this email wasn’t treated as SPAM.
For orders requested to be shipped, you will receive a shipment confirmation when your order has shipped and tracking information within 24-48 hours of shipment. You may click the "My Account" link at the top right hand side of our site to track the status of your order.